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The Craft Dundrum

Delivery & returns

Our Delivery rate is €5.00 in Republic of Ireland, we do not ship outside Ireland at present.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, seal still in tact , and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thecraftdundrum@gmail.com with subject “Returns”. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thecraftdundrum@gmail.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) and some items of jewellery (such as earrings). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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𝐹𝑜𝑙𝑙𝑜𝑤 𝑦𝑜𝑢𝑟 𝑏𝑙 𝐹𝑜𝑙𝑙𝑜𝑤 𝑦𝑜𝑢𝑟 𝑏𝑙𝑖𝑠𝑠 𝑎𝑛𝑑 𝑡ℎ𝑒 𝑢𝑛𝑖𝑣𝑒𝑟𝑠𝑒 𝑤𝑖𝑙𝑙 𝑜𝑝𝑒𝑛 𝑑𝑜𝑜𝑟𝑠 𝑓𝑜𝑟 𝑦𝑜𝑢 𝑤ℎ𝑒𝑟𝑒 𝑡ℎ𝑒𝑟𝑒 𝑤𝑒𝑟𝑒 𝑜𝑛𝑙𝑦 𝑤𝑎𝑙𝑙𝑠 ✨
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𝑊𝑖𝑡ℎ 𝑒𝑣𝑒𝑟𝑦 𝑖𝑛ℎ𝑎𝑙𝑒 𝑎𝑛𝑑 𝑒𝑥ℎ𝑎𝑙𝑒 𝑦𝑜𝑢 𝑚𝑎𝑘𝑒, 𝑦𝑜𝑢 𝑝𝑒𝑟𝑓𝑒𝑐𝑡𝑙𝑦 𝑏𝑎𝑙𝑎𝑛𝑐𝑒 𝑔𝑖𝑣𝑒 𝑎𝑛𝑑 𝑡𝑎𝑘𝑒 ✨
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